Reklamation wegen fehlerhafter Ware

In June 2020, we bought a cushion box advertised as outdoor furniture for 270 CHF. The first box arrived damaged, we never opened it because the box was completely broken and the pillow box in it too. After 3 weeks of sending e-mails, Gonser replaced it with a new one. We received the article in the first days of July 2020. The box was under the roof and was covered. When we uncovered it this year in early June, we found that the rattan was completely broken. We contacted Gonser at the beginning of June 2022 and got the answer that it is normal for such furniture to break. When we pointed out that nothing in our use violates the instructions and the price indicates a better quality, and that it also seems right to us to store an outdoor furniture outside under a roof and a cover, Gonser changed the reasons and rejected our claim. They informed us that we claimed damages outside the legal timeframe when we placed the first order in early June 2020 and the claim was received on June 14, 2022. When we pointed out that the correct item arrived in July 2020, so our complaint will be made within the period in which you have informed us that the warranty begins with the date of the order. Which is completely wrong according to the Swiss Civil Code, Code of Obligations. In addition, due to the damaged first item, it is also very unfair to count the first order as the start date of the warranty. All e-mail correspondence with Gonser is very painful, the changing pastor does not answer our questions, gives reasons that have nothing to do with our demands, and she clearly delays the processing of our claim. In our last e-mail, we quoted our terms and conditions with reference to the Swiss Civil Code and the Code of Obligations and the relevant sections of this Act and supported our claim. No response since then, but the same email was sent several times.

• Rückerstattung CHF 270.-